Credit Usage Policies
Everything you need to know about how credits work at Vimio.ai
Last updated: January 1, 2025
What Are Credits?
Credits are the digital currency used at Vimio.ai, a collection platform for leading AI models. Instead of a single tool, our platform gives you access to a wide variety of AI models in one place.
You use credits to generate or edit images. Each task deducts a specific number of credits from your balance, depending on the complexity of the work and the specific AI model you choose to use.
Why We Use a Credit System
Our credit system is designed to provide you with the flexibility, transparency, and cost-effectiveness
Resource Management
Running AI tools requires significant computational power. Credits help us allocate resources fairly and maintain optimal performance for all users.
Pay As You Use
Unlike flat monthly subscriptions, you only pay for what you actually use. No wasted money on unused features or capacity you don't need.
Flexibility
Different tools have different computational requirements. Credits allow us to price each tool fairly based on its actual cost, giving you more control over your spending.
Sustainable Operations
The credit system ensures we can continue providing high-quality AI services while investing in new models and features for our community.
How Credits Are Consumed
Different tools consume different amounts of credits based on their computational requirements
Note: Credit costs may vary based on image resolution, complexity, and model selection. The exact credit cost will always be displayed before you confirm any action.
Types of Credits
Understanding the different types of credits that might appear in your account
Free Daily Credits
All users receive a small amount of free credits daily to try our tools. These credits reset every 24 hours and cannot be carried over.
Earn Extra Credits
Participate in our referral program, community events, or special promotions to earn bonus credits. Watch our blog and social media for opportunities!
How to Purchase Credits
Purchasing credits is simple and secure. Visit our pricing page to choose the credit package that best fits your creative needs, from starter packs to bulk options for power users.
All transactions are processed through enterprise-grade secure gateways. We support a wide range of payment methods, including:
Global Cards: Visa, Mastercard, American Express, and more.
Digital Wallets: Fast checkout via Apple Pay, Google Pay, and Link.
Local Payments: Regional favorites such as iDEAL and Bancontact.
Once the payment is confirmed, credits are instantly added to your account. Best of all, your purchased credits never expire, allowing you to create at your own pace.
View Pricing PlansRefund Policy
We stand you to be completely satisfied with your purchase
How to Get a Refund
At Vimio.ai, we offer a refund for unused credits within 24 hours of your purchase. Please review the following terms carefully to understand your eligibility.
Terms of Eligibility
- •Time Limit: Refund requests must be submitted via email within 24 hours of the initial transaction.
- •Unused Credits: Only unused credits are eligible for a refund. Once credits are used to generate images or invoke AI models, those specific credits become non-refundable.
- •Initial Purchase Only: "Initial purchase" refers to the first transaction only. It does not include subscription renewals, plan upgrades, or repeat purchases.
Important Notes
- •How to Request: To request a refund, you must provide your order details and a valid reason via email to [email protected].
- •Promotional Rates: Purchases made at promotional or discounted rates are final and non-refundable.
- •Refund Calculation: Refunds for unused credits will be calculated based on the original purchase price of the credit package (the actual amount paid at checkout).
- •Non-Guaranteed: Refunds are not guaranteed for non-use, general dissatisfaction, or instances where computational resources have already been consumed.
- •Processing: Approved refunds are typically processed within 5-7 business days via your original payment method.
By using a designated bonus of our service, you acknowledge that you have read, understood, and agree to be bound by our terms and conditions regarding the purchase and usage of credits.
Questions About Credits?
Our support team is here to help you with any questions about credits, billing, or refunds. Reach out anytime.